CUSTOMER CARE

Shipping and taxation Policy

1. Shipping Cost Inclusion: The prices listed on our website include the cost of shipping the goods to your designated address. This ensures transparency and convenience in your purchasing experience.

2. Taxes and Customs Fees: Please note that any taxes, import duties, or customs fees imposed by your country's regulations are not included in the product price or shipping cost. These charges, if applicable, are the sole responsibility of the recipient and must be paid directly to the relevant authorities. We recommend contacting your local customs office for further information on potential costs and procedures.

3. Shipping Address Information: To ensure smooth delivery, please provide us with accurate shipping address details, including your full name, shipping address, and phone number. This information is necessary for us to contact you and ensure successful delivery of your order.

4. Tracking Number: For your convenience, we will provide you with a tracking number once your order is shipped. This will allow you to monitor the progress of your shipment and stay informed about its estimated arrival.

5. Fast Courier Service: We utilize reputable courier services such as DHL, FedEx, and others to ensure the prompt and secure delivery of your goods. Your order will be shipped directly to your provided address, ensuring a convenient door-to-door service.

6. Customs Inspections: Please be aware that customs authorities may inspect the packaging of your goods upon arrival at the port for customs purposes. While we do our best to ensure the integrity of the packaging, we cannot guarantee that it will be free of signs of tampering.

7. Responsibility for Shipping Address Accuracy: It is important to provide the correct shipping address information during the ordering process. We will not be held responsible for any delivery issues or delays resulting from an incorrect shipping address if we have not been provided with the accurate information.

If you have any further questions or require assistance regarding our shipping policies, please feel free to reach out to our customer support team. We are here to help ensure a smooth and satisfactory shipping experience for you.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Privacy & Safety

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Refund Policy

Thanks for purchasing our products at UnderWaterIdea.com

In order to be eligible for a refund, You have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, You will not be eligible for a refund.

Payment Methods

Credit / Debit Cards
PAYPAL